ORDERING BULLION (IN STORE, ONLINE & VIA PHONE) TERMS & CONDITIONS
Terms of Purchase
By purchasing bullion from us, you agree and accept the quoted amount advertised at the time of sale, and the order total including postage costs (if required) as being the amount owed for the order, which is to be paid immediately after submitting your order. You must supply us with a remittance advice, or screenshot image, so we can verify your bank deposit payment has been remitted to us.
As all orders are final and binding. If Techniplan Investments Pty. Ltd. are not notified of payment being sent, your order may be subject to amendment or cancellation fees and charges. (continue reading this page in full for details on amendments and cancellations). Please note that if your order is not completed, a cancellation fee will apply: 1% of the order value or $55, whichever is greater, plus any difference in spot price that would cause Techniplan Investments Pty. Ltd. to incur a financial loss.
Techniplan Investments Pty. Ltd. reserve the right to amend any orders where market volatility alters the price of the bullion to a level where we would incur a loss on the sale price between the time of your purchase and the time of us locking in the price of your bullion. In the instance of a rise in market value of your requested items, your order will be amended to our current rates at the time we lock-in the order with our supplier. If amended, you agree to provide us with further payment to cover our loss.
In short, make payment immediately after ordering and always confirm with us by email or phone that your payment has been sent (while also providing proof of deposit). In the event your bank has restrictions on the transfer of money, we recommend paying as much money as your bank allows towards your order and arranging an immediate alternative payment method. You must contact a representative from Techniplan Investments Pty. Ltd. to notify them. The bank disallowing payment will not be accepted as a reason to cancel and full cancellation fees or debt recovery costs will apply.
Any orders placed where the money does not arrive in our account, will be subject to payment in full, including our out-of-pocket expenses to recover our debt. We reserve the right to refer your details on to private debt collection agencies including legal fees or any out-of-pocket expenses incurred due to a false declaration.
When we agree to arrange delivery, transport, insurance or storage of bullion on your behalf, we do so as your agent and to the maximum extent permitted by law, without liability. Secured courier delivery of bullion will be provided to Melbourne Metro customers for insured bullion purchases above $10,000 AUD subject to availability. For orders delivered via secured courier, you must be home at the address provided to collect your package otherwise repayment of the insurance and delivery fee will be required.
Customers who opt to attend our store to collect their orders must collect within 14 days otherwise storage charges will be applied. Payment of storage charges will then be required before the order items will be released.
Amendments (on our behalf)
Techniplan Investments Pty. Ltd. reserves the right, in the event of a sudden rise in the value of bullion, between the time of your order and us placing a lock-in value on your bullion, to amend any order to the accurate bullion price.
Amendments may be required due to volatile world precious metal prices, or due to orders placed outside Australian bullion market trading hours.
If your order has been amended by us, you will be contacted by us regarding the change and notified of any additional amount required to be paid. Any additional payment will be required within 24 hours of notification.
Order Cancellations
All orders placed with us are considered final, regardless of whether payment has been made, as our company will have already placed a lock-in value on your bullion. Please make sure your order is correct at the time of placement. Once we have placed the order for purchase of your bullion we cannot issue a refund on this amount. If you wish to cancel your order, after you have paid for the bullion your only option is to sell your bullion back to us at our buy-back rates. Management reserves the right to pursue any losses incurred due to non-payment. Please note that if your order is not completed, a cancellation fee will apply: 1% of the order value or $55, whichever is greater.
Bullion items purchased as PRE-ORDER
By placing an order for any item advertised under the term "PRE-ORDER", you understand that we do not currently have these items in stock and the order will be delivered to you or ready for collection upon arrival of our new stock. Any dates advertised in regards to PRE-ORDER items are not guaranteed. We reserve the right to take up to three months to fulfil any PRE-ORDER items purchased. Following this three-month period if stock is not available, your order may be cancelled and fully refunded.
Shipping/Postage Details Within Australia
Orders placed for delivery within Australia will be sent via AusPost Express Post or a courier of our choice, once funds have cleared into our account. All items sent are insured and are subject to the Australia Post terms and conditions of delivery and full cooperation is required including but not limited to; Australia Post investigation reports, Police Reports. All packages not received within a few business days must be reported to Australia Post in a timely manner to allow Australia Post to conduct depot searches.
Techniplan Investments Pty. Ltd. do not take any responsibility for items lost during transit.
Any claim for lost bullion orders must be made within a reasonable time frame and will be assessed on a case-by-case basis scenario and will be investigated as deemed appropriate by Techniplan Investments Pty. Ltd.
Shipping/Postage Details (Outside Australia)
We do not supply any customers outside of Australia. All trading is within Australia only. No overseas postage or delivery is possible.
Techniplan Investments Pty. Ltd. do not take any responsibility for items lost during transit.
AUSTRAC
Further terms and conditions relating to our legal requirements for AUSTRAC Federal Government regulations can be viewed at the following link: View Legal Order Terms.
Your consent
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Further Information
For further information, please feel free to contact Techniplan Investments Pty. Ltd. Head Office by phone or email.
Contact Information: https://www.techniplaninvestments.com.au/contact-techniplan-investments
Call: (03) 8346 9661
Terminology
The term "Bullion" in this document covers all items we offer for sale or purchase containing Gold, Silver, Platinum & Palladium.
Last updated: 15th October 2025